Pre-launch information: the current sample products cannot be ordered. Final shipping rates and delivery estimates will be published before real inventory goes on sale.
Where we deliver
Delivery destinations will be displayed at checkout once shipping is configured. If your destination is unavailable, contact us before placing an order.
Shipping costs and timing
Applicable shipping charges and estimated delivery times will be shown before payment. Processing and transit times will be stated separately where relevant. We do not currently promise a dispatch or delivery timeframe.
Order updates
When tracking is available, it will be sent to the email supplied with the order. Check your delivery address carefully and contact us immediately if it needs correction. Changes may not be possible after dispatch.
Delivery issues
If an item arrives damaged, incorrect, or incomplete, keep the packaging and contact sales@ulgiextensions.com with your order number, a description, and relevant photographs. We will explain the next steps.
Installation appointments
Shipping a wig does not book an installation. Appointments require separate confirmation.