Pre-launch policy: sample listings are not available for purchase. The return window, fees, and refund processing timeframe must be finalized before real sales begin.
Contact us first
For a return request, email sales@ulgiextensions.com with your order number, item details, and reason for the request. Please wait for instructions before sending an item. The design placeholder address is not a returns address.
Wigs and hygiene
Keep original packaging, tags, and hygiene seals intact while inspecting your purchase. Cutting lace, installing, washing, coloring, or altering a wig may affect eligibility under the final return policy. Eligibility and any exclusions will be clearly provided before purchase.
Body care
Keep lotions and creams unopened with seals intact while checking your order. Contact us if packaging is damaged or the item is incorrect. Any hygiene-related exclusions will be stated in the final policy.
Damaged or incorrect items
Contact us promptly with order details and photographs. We will assess the issue and explain the available resolution.
Approved refunds
We will confirm the resolution and applicable timeframe after reviewing your request. Approved refunds are returned through the original payment method where supported. Statutory rights are unaffected by store policy.
Appointments
Service cancellation, rescheduling, and deposit terms will be disclosed when an appointment is offered, before you confirm it.